Episode 11

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Published on:

19th Sep 2023

Episode 11: Michael Leach, Founder, CEO at Pacific Apps Inc. / iDialogue

How can the soft limits of AI-generated words aid in establishing your product's pricing? How does the token limit correlate to the number of words? What are some strategies for tackling the challenges of file processing on the Salesforce platform?

In this episode, Jakub Stefaniak interviews Michael Leach, the Founder and CEO of iDialogue. They discuss the role of iDialogue in the AppExchange ecosystem and how it uses AI to create one-to-one personalized dialogues with CRM data. 

They delve into the challenges of processing files on the Salesforce platform and how moving off-platform can overcome limitations such as file size. The conversation then shifts to the business aspect of iDialogue. Michael shares his perspective on the usage-based model and how they translate tokens to words for easier understanding by business users. 

Michael also discusses the use of generative AI for content creation, which allows for more personalized communications with customers. He shares his insights on the accuracy of document analysis, noting that while there are variances across industries, the use of OCR, text extraction, semantic and NLP, and GPT in a multi-stage pipeline has resulted in a high level of accuracy.

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About the Podcast

AI Innovation meets AppExchange
Expert Insights from leaders in the Ecosystem
"AI Innovation meets AppExchange: Expert Insights from Leaders in the Ecosystem" is a bi-weekly podcast that explores the impact of AI on the AppExchange ecosystem, challenges faced during implementation, opportunities for product development, and ethical considerations.

Hosted by Jakub Stefaniak, the VP of Technology Strategy and Innovation, the podcast features conversations with entrepreneurs and executives from ISV or OEM AppExchange partners. The podcast follows a one-on-one conversation format, with a flexible discussion rather than a formal interview.

Each episode runs for approximately 20-25 minutes and will be made available as both a video and podcast recording for the audience. Discussions around AI's impact on the AppExchange, opportunities, and ethical considerations will showcase industry experts' knowledge of the AI space and drive positive change in the Salesforce ecosystem.

The podcast will create a platform for engaging conversations, encouraging dialogue between industry experts and listeners and helping to establish a network of professionals interested in AI within the Salesforce ecosystem.

If you're interested in learning more about AI's impact on the Salesforce ecosystem, be sure to subscribe to the podcast and newsletter for future episodes and updates.

About your host

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Jakub Stefaniak

Jakub Stefaniak
VP, Technology Strategy and Innovation at Aquiva Labs
Salesforce Certified Technical Architect (CTA)