Episode 13

Published on:

17th Oct 2023

Episode 13: Andrew Hart, VP Services @ Own Company

What is the potential of AI in data management? How can AI help with classifying data? Which AI tools can help in the service department's internal operations?

In this episode, Jakub Stefaniak chats with Andrew Hart, VP of Services at Own , a company that provides data backup solutions for Salesforce. They discuss the evolution of OwnBackup, which has expanded from a backup service to offering a range of AppExchange products. Andrew discusses the importance of data ownership, emphasizing that regardless of the platform used, the responsibility for data lies with the user.

They delve into the use of AI in data management, noting that while many companies are still exploring AI, it holds significant potential for enhancing data hygiene and governance. Andrew emphasizes that AI should not replace human interpretation but should work alongside it to provide insights and aid decision-making.

Discussing OwnBackup's products, Andrew reveals that they are exploring the potential of AI in classifying data, which could streamline and accelerate the process. However, he also raises concerns about the potential for AI to perpetuate historical biases and stresses the importance of human intervention in interpreting data.

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About the Podcast

AI Innovation meets AppExchange
Expert Insights from leaders in the Ecosystem
"AI Innovation meets AppExchange: Expert Insights from Leaders in the Ecosystem" is a bi-weekly podcast that explores the impact of AI on the AppExchange ecosystem, challenges faced during implementation, opportunities for product development, and ethical considerations.

Hosted by Jakub Stefaniak, the VP of Technology Strategy and Innovation, the podcast features conversations with entrepreneurs and executives from ISV or OEM AppExchange partners. The podcast follows a one-on-one conversation format, with a flexible discussion rather than a formal interview.

Each episode runs for approximately 20-25 minutes and will be made available as both a video and podcast recording for the audience. Discussions around AI's impact on the AppExchange, opportunities, and ethical considerations will showcase industry experts' knowledge of the AI space and drive positive change in the Salesforce ecosystem.

The podcast will create a platform for engaging conversations, encouraging dialogue between industry experts and listeners and helping to establish a network of professionals interested in AI within the Salesforce ecosystem.

If you're interested in learning more about AI's impact on the Salesforce ecosystem, be sure to subscribe to the podcast and newsletter for future episodes and updates.

About your host

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Jakub Stefaniak

Jakub Stefaniak
VP, Technology Strategy and Innovation at Aquiva Labs
Salesforce Certified Technical Architect (CTA)