Episode 8

full
Published on:

8th Aug 2023

Episode 8: Neil Kostecki, VP of Product at Coveo

In this episode, Jakub Stefaniak interviews Neil Kostecki, VP of Product at Coveo, an AI platform that offers search recommendations and personalization across various systems, including Salesforce. Neil discusses Coveo's evolution over the past ten years, focusing on their transition to advanced models and real-time personalization. He highlights Coveo's new feature, "Generative Answering," which provides thorough and accurate answers with source citations to prevent hallucinations. Addressing the issue of hallucinations in AI-generated answers, Neil explains how Coveo's approach of answering questions with citations helps mitigate this problem. By utilizing an indexed semantic similarity approach, Coveo ensures that the AI model only summarizes accurate content from trusted sources within an organization's indexed data. This way, the generated answers are reliable and contextually relevant, reducing the risk of hallucinations.

Show artwork for AI Innovation meets AppExchange

About the Podcast

AI Innovation meets AppExchange
Expert Insights from leaders in the Ecosystem
"AI Innovation meets AppExchange: Expert Insights from Leaders in the Ecosystem" is a bi-weekly podcast that explores the impact of AI on the AppExchange ecosystem, challenges faced during implementation, opportunities for product development, and ethical considerations.

Hosted by Jakub Stefaniak, the VP of Technology Strategy and Innovation, the podcast features conversations with entrepreneurs and executives from ISV or OEM AppExchange partners. The podcast follows a one-on-one conversation format, with a flexible discussion rather than a formal interview.

Each episode runs for approximately 20-25 minutes and will be made available as both a video and podcast recording for the audience. Discussions around AI's impact on the AppExchange, opportunities, and ethical considerations will showcase industry experts' knowledge of the AI space and drive positive change in the Salesforce ecosystem.

The podcast will create a platform for engaging conversations, encouraging dialogue between industry experts and listeners and helping to establish a network of professionals interested in AI within the Salesforce ecosystem.

If you're interested in learning more about AI's impact on the Salesforce ecosystem, be sure to subscribe to the podcast and newsletter for future episodes and updates.

About your host

Profile picture for Jakub Stefaniak

Jakub Stefaniak

Jakub Stefaniak
VP, Technology Strategy and Innovation at Aquiva Labs
Salesforce Certified Technical Architect (CTA)