Episode 16

Published on:

28th Nov 2023

Episode 16: Francois Lopitaux, Chief Product Officer @ Odaseva

What are the challenges and considerations in monetizing AI features within Salesforce applications? How can companies balance the cost implications of AI with the need to provide substantial added value to their customers? What are the key factors to consider when integrating Gen AI into Salesforce applications?

In this podcast episode, Jakub Stefaniak interviews Francois Lopitaux, the Chief Product Officer at Odaseva. A significant part of the conversation revolves around the role of generative AI in the Salesforce ecosystem. Francois emphasizes the importance of integrating Gen AI not merely for its innovation but for its relevance to the company's mission and customer expectations. He likens the transformative impact of Gen AI to the introduction of the iPhone, stressing the need for thoughtful adoption considering data privacy and usage.

The discussion then moves to the monetization of AI features, underscoring the costs involved and the necessity for AI applications to provide substantial added value. Francois advises starting with basic AI models and progressively enhancing them, rather than aiming for perfection initially.

Furthermore, this episode covers challenges in keeping up-to-date with AI advancements, and the importance of security and compliance in AI applications.

Overall, the episode provides a comprehensive view of the evolving use of AI in the Salesforce ecosystem, highlighting practical applications, ethical considerations, and the necessity of aligning AI with both business objectives and customer needs.

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About the Podcast

AI Innovation meets AppExchange
Expert Insights from leaders in the Ecosystem
"AI Innovation meets AppExchange: Expert Insights from Leaders in the Ecosystem" is a bi-weekly podcast that explores the impact of AI on the AppExchange ecosystem, challenges faced during implementation, opportunities for product development, and ethical considerations.

Hosted by Jakub Stefaniak, the VP of Technology Strategy and Innovation, the podcast features conversations with entrepreneurs and executives from ISV or OEM AppExchange partners. The podcast follows a one-on-one conversation format, with a flexible discussion rather than a formal interview.

Each episode runs for approximately 20-25 minutes and will be made available as both a video and podcast recording for the audience. Discussions around AI's impact on the AppExchange, opportunities, and ethical considerations will showcase industry experts' knowledge of the AI space and drive positive change in the Salesforce ecosystem.

The podcast will create a platform for engaging conversations, encouraging dialogue between industry experts and listeners and helping to establish a network of professionals interested in AI within the Salesforce ecosystem.

If you're interested in learning more about AI's impact on the Salesforce ecosystem, be sure to subscribe to the podcast and newsletter for future episodes and updates.

About your host

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Jakub Stefaniak

Jakub Stefaniak
VP, Technology Strategy and Innovation at Aquiva Labs
Salesforce Certified Technical Architect (CTA)